Frequently Asked Questions
Everything you need to know about shopping with Lisa & Co Cosmetics
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested unless they are defective.
Are Lisa & Co products cruelty-free?
Yes, we are committed to ethical beauty. All Lisa & Co products are 100% cruelty-free and we never test on animals at any stage of product development.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our support team via live chat or email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.